Lodan AbdElmonim GalalEldin Hamad
CUSTOMER SERVICE EXECUTIVE
Profile summary
Customer service professional with a proven ability to manage high-volume customer interactions and deliver exceptional support. Skilled in addressing inquiries, resolving issues, and ensuring seamless customer experiences. Adept at collaborating with business development and sales teams to maintain brand consistency and foster client satisfaction. Successfully increased customer retention rates by 40% above company averages through attentive service and problem-solving. Proficient in documenting interactions and preparing detailed reports to aid in operational improvements. Known for work under pressure, upholding a strong work ethic, and consistently exceeding customer expectations.
Key skills
Skills
Self-motivated Problem SolverSocial Media AdvertisingFlexible and can adapt to changing circumstances, patientworks with the teamWorks well with deadlinesCollaborative and efficientCustomer Relationship Management (CRM) Software ProficiencyData Analysis and ReportingChatbot and AI-Powered Support SystemsOmnichannel Communication ManagementConflict Resolution and De-escalation
Professional experience
CUSTOMER SERVICE EXECUTIVEJan 2022 - Jan 2024
Customer service- Managed customer calls and responded to queries about services, product.
- Collaborated with business development and sales teams to ensure company-wide branding consistency for our clients.
- Handled large volume of calls on a day-to-day basis with a sense of calm and excellent work ethic.
- Aimed to keep customers satisfied and increase retention rate 40% above the company average.
- superior customer service while managing inbound order placement calls and inquiries.
- Diligently documenting interactions and experiences by composing comprehensive notes and reports for the supervisor, facilitating clear communication and aiding in the continuous improvement of event operations.
Education
Bachelor's Degree, PsychologyJan 2022
Al-Bayan University of Science and Technology